FAQ
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High Credit Score Membership
What is High Credit Score?
High Credit Score is an online membership programme which provides you with the tools you need to access and monitor your financial information/credit information; including allowing you direct access to your credit report provided by one of the UK’s leading credit reference agencies, Callcredit Limited.
TopWhat are the benefits of membership?
As a member of the High Credit Score membership programme, you’ll receive a bundle of benefits including:
- Unlimited access to you Callcredit credit report and score
- 24/7 identity (theft) alerts
- Identity recovery assistance
- Discounted Internet and Travel Security services
Your credit report and score is provided by one of the UK’s leading credit reference agencies - Callcredit Limited
TopHow do I access membership benefits? How do I access my High Credit Score membership benefits?
To access all of the High Credit Score membership programme benefits, simply enter your membership ID and postcode above to log in. Your membership ID is your membership number and is emailed to the email address that you provided to High Credit Score when you joined.
TopHow soon will I be able to access my report after registration?
After registering and receiving your membership ID, you are only seconds away from gaining direct access your Callcredit credit report and score as a member of the High Credit Score programme.
TopWhat do I do if I forget my membership ID?
If you have forgotten your High Credit Score membership login details, please contact us with the following details:
- Your full name
- Email address (used to subscribe to High Credit Score)
- Home address and post code
Click here to contact us.
TopYour Callcredit Credit Report
How do I get my Callcredit credit report?
That's easy. You can get your Callcredit credit report using the services provided by High Credit Score by going to the Home page and logging in.
TopWhy do I need to re-enter my details to view my Callcredit credit report once I log in?
Information held about you by Callcredit is very sensitive data and requires secure validation by Callcredit to enable them to verify your identity before they grant access.
The first time you wish to view your report you will be asked to enter your full name, full current address, select a secure password and to answer a memorable question from a drop down list.
You will also be asked to enter your card details to make sure your details match your credit data. You will not be charged by Callcredit, but there will be a 10p deduction and immediate refund, made by Callcredit, on that card to verify it is valid.
TopHow many times can I look at it?
Once your details have been verified, Callcredit allows members of High Credit Score to look at their Callcredit credit report and score as often as they like, so members can check it regularly, just as you would check a bank statement or bills.
TopWhy can’t I view my report?
There could be a number of reasons why your report was not available to view online.
Click here to contact a High Credit Score representative.
If your query relates to your credit report or score we will put you through to a specialist Callcredit representative.
TopWill I have to provide any additional verification information?
In order to ensure the security of the credit report and credit information services provided by Callcredit Limited, you many need to provide directly to Callcredit some personal information only you know. Some of this identification might include providing previous addresses, employers or even the name of your auto finance company.
TopWhat personal information do you hold about me?
We only hold information about your membership such as your name, address, telephone number and billing details. Information regarding your credit report or score is held by Callcredit. You can see all the information they hold about you on your credit report. For more details regarding information please refer to both our privacy policy and to Callcredit’s privacy policy.
TopGeneral Membership Questions
Who do I contact for membership or other queries?
At High Credit Score, we are dedicated to providing you with the best customer support. Please contact the High Credit Score contact centre by email, phone, or fax with any questions regarding the membership programme.
Email: contact@highcreditscore.co.uk
Phone: 0845 026 1092
Fax: 0870 143 2344
(Calls are charged at local rates from a BT landline)
If you have any questions regarding your credit report or score, or the credit information services provided by Callcredit Limited, please contact the High Credit Score programme contact centre and we will ensure that a specialist representative from Callcredit Limited deals with your query.
TopHow long does membership last?
Membership to the High Credit Score programme lasts from the time that you enrol until the time that you inform us that you wish you cancel your membership. There is no minimum membership term.
TopHow do I cancel my membership?
If you would like to cancel your membership, log in using your Membership ID and postcode and follow the link to ‘My Account’ page. You can then click where instructed to discontinue your membership. Or you can contact us
herePlease note that this will mean that you will no longer have access to the credit report and credit information services provided by Callcredit Limited.
TopIs your site secure
We use Secure Socket Layer (SSL) to ensure that when you are logged in and viewing your Callcredit credit report and score your information is fully secure. When you place a request to access your Callcredit credit report online and provide required credit card information, the SSL scrambles or encrypts your information before it is processed.
TopWhat do I do after I sign up?
You should receive an email in the email account that you provided when you subscribed to the programme, welcoming you to the High Credit Score membership programme, along with details of your membership ID.
If for some reason you have not received your welcome email, be sure to first check your spam folder. Your membership ID is what allows you to login to the High Credit Score membership programme website to gain direct access to your credit report and score provided by Callcredit Limited, along with all of your other membership benefits.
TopWhat do I do if I didn’t receive my membership ID?
In order to confirm that your email address is correct you should have received a welcome letter.
If you did not receive this please contact our contact centre on 0845 026 1092 (calls are charged at local rates from a BT landline).
TopHow do I change my address on file?
In order to change an address on file, you must log into High Credit Score membership website. From there simply visit our Contact Us page, in order to send an email that includes your name membership ID number, old address and new address.
You may also contact the contact centre on 0845 026 1092 (calls are charged at local rates from a BT landline).
TopCan a spouse be monitored on the same account?
No, because your membership is based upon your own personal information and therefore only one individual can be on a single account.
If your spouse or family members are interested in accessing their Callcredit credit report and scores, they must separately join the High Credit Score membership programme.
TopDo you have a copy of my report?
Adaptive Affinity and High Credit Score do not hold copies of or have access to credit reports. The transaction of your report remains confidential between you and Callcredit Limited as the credit reference agency providing the credit report.
TopHow do I get a VAT receipt of my membership transaction?
If you would like a VAT receipt of your membership transactions please email: contact@highcreditscore.co.uk with VAT as the subject. Please include the following details in your email:
- Membership ID number
- Full name
- Address and post code
- Email address used as registration
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